Friday, November 27, 2009

Who's creating social media sales?



Newegg.com has a been able to utilize both Facebook and Twitter to create sales through social media. Both are used to announce sales available to all and deals that are exclusively announced to their fans and followers. By not only announcing sales to their followers, but providing announcements only to their fans and followers they are giving their social media consumers benefits and a reason to engage with them.

Thursday, November 19, 2009

A Communications College's Social Communication Report Card

Being a student attending Emerson College, a communications and liberal arts school, it's interesting to take a look at how the school itself is communicating, especially in the realm of social media. By examining the school, we can learn from what they have been up to, or what they haven't done in their social media space.

While it seems that Emerson's students have adopted social media readily, the college appears lagging behind. The Emerson College Twitter (@emersoncollege) has not been utilized at all. It is encouraging that Emerson created a Twitter account, and personalized it with a bio and wallpaper, which are elements that should be considered when making a Twitter account. It shows that they did put some consideration into it. They even have somehow amassed 500 followers. However, these considerations a made useless by the quite obvious fact that Emerson has not updated their Twitter once. Not a single tweet is on their homepage. It may be that they never took is seriously enough to make a plan for how it would be used, or never appointed someone to maintain it. There are enough uses for it, such as emergency announcements, or updates concerning events, changes in the school schedule, or even flu related updates, yet @emersoncollege lays dormant.


So after a look at Emerson's lackluster effort on the Twitter front, let's take a look at what they've been up to with Facebook page. The first thing you'll notice is that the Facebook page, unlike the Twitter page, is actually getting some use. News updates appear several times a day, and those stories are being commented on. It's great that they're supplying content to their wall. However, not all is right. Many of the comments have questions pertaining to the news, and none of them are being answered. There is no interaction. While the page is getting use, it's being treated like an RSS feed for events and news, not a source of interaction with the college. Interaction would greatly improve their page, and would give the college a voice. The Facebook page would be a great place for Emerson to show its very different personality, through hosting videos of student projects and productions. It isn't limited to the Wall.

Emerson's Iwasaki Library Blog has the right idea. The blog is updated with an assortment of topics, ranging from responses to suggestions, reference picks of the week, as well as updates concerning to the library. There is no media used though, so it has a very boring appearance. It could be spiced up with a few pictures.

Thursday, November 5, 2009

Crowdsourcing: Beyond the Beta

Any independent video game developer who has ever released a public beta has taken part in some sort of crowdsourcing. When a beta is released, the point is not simply to give the community a taste of the game before it's released. You're seeking the input of the beta testers. An employee could just test the game, looking for bugs, of you could get the community involved. That is crowdsourcing.


crowdsourcing: The act of taking tasks traditionally performed by an employee or contractor, and outsourcing it to a group of people or community in the form of an open call.


Because beta-testing is such a common practice, I'd like to bring to light a great example of an indie developer crowdsourcing. World of Goo developer 2D Boy used crowdsourcing to reach out to their community for the Linux version of World of Goo. With admitted inexperience at releasing a game on Linux, 2DBoy used their blog to ask the community for help.

They wanted to know how Linux users would like the game distributed, and what has worked in the past. Linux users were given the power to decide how they would be able to purchase the game. The community was able to feel involved in the process, and that their opinions were values, while the developer was able to overcoming their unfamiliarity with releasing a game on Linux.


Of course, crowdsourcing can be used in an even more integrated way. TheGameCartel.com is an interesting project that is using crowdsourcing as the means to the content of the game.

Based on the input of the community through their website or their Facebook page, the developers will create the games content. It is a completely community created game with the developers just constructing the crowdsourced content. It will be interesting how this project works out.

As you can see, crowdsourcing can not only be a great way to get your community involved with development, it can be a vast resource of information.